CONTACT & HELP.
Find the answer, form or person you need without being passed around. Choose what your question is about and we’ll point you in the right direction.
What Do You Need?
Many common questions can be answered immediately inside the Parent Hub. Choose the closest topic below.
Report a missed session, explain an absence or provide an expected return date.
› Training or Competition DateCheck weekly training information and the confirmed Season 13 competition calendar.
› Competition InformationFind event dates, team attendance, preparation advice and competition-day expectations.
› Uniform or FitKitSubmit sizes, find measurement guidance and check uniform information.
› Fees or PaymentsCheck monthly fees, uniform costs, competition fees and payment expectations.
› International EventsVisit the Paris, Allstar Worlds and European Summit information hubs.
› FundraisingFind current fundraising events, ways to help and information on proposing an activity.
› Rules or ExpectationsRead the Season 13 Parent Handbook, including attendance, conduct and communication guidance.
›Who Should Handle It?
Sending your question through the correct route helps us respond more quickly and keeps private information appropriately protected.
Questions about a session, athlete progress, routine expectations or team preparation should be directed through the appropriate private coaching communication route.
Questions about payments, registrations, uniform orders, competition entries or personal details should be sent through the main contact route.
Safeguarding matters, complaints or serious concerns should be raised privately with the Hotshots leadership team rather than in a parent group.
Contact Hours
These hours help protect staff time while giving families clear expectations about when routine messages will be answered.
Routine messages sent outside these hours may be answered during the next communication period. Please do not send the same question through several different channels, as this can slow down rather than speed up a response.
Sending a Useful Message
Clear information allows us to understand the issue and respond without needing several follow-up messages.
Please include
- Your athlete’s full name.
- The athlete’s team or teams.
- A clear explanation of the question or concern.
- Relevant dates, payments or event names.
- What help or outcome you are requesting.
- The safest way to contact you if the matter is private.
Please avoid
- Discussing private athlete matters in a group chat.
- Sending the same message to several coaches.
- Contacting staff personal accounts unnecessarily.
- Using aggressive or disrespectful language.
- Posting complaints publicly before speaking to us.
- Expecting an immediate reply outside communication hours.
Safeguarding concern?
Do not post safeguarding information in a team group. Use the private safeguarding route so the leadership team can review the concern sensitively and take appropriate action.
Send us your question
If your question is not answered anywhere in the Parent Hub, use the main Hotshots contact form. Include your athlete’s full name and team so we can direct the message correctly.
The Parent Hub and website contact form are not emergency-response services. If someone is in immediate danger or requires urgent medical assistance, call 999.